Enterprise Service
Management.
HaloITSMHaloCRMHaloPSA
Stratwyze Solutions helps you plan, implement and support Halo solutions. From IT service management with HaloITSM to HaloCRM and HaloPSA, we help you choose the right fit and define the delivery scope.
Disrupting complexity. Delivering clarity.
Expected implementation timeframe: 6–8 weeks, subject to agreed scope, integration complexity and data readiness.
Our Focus
IT Service Management
Plan, implement and improve your Halo environment
Our Services
Four Service Pillars
Advisory · Licensing · Implementation · Managed Support
Halo Solutions
ITSM · CRM · PSA
Solutions for IT, customer relationships and managed services.
Local Expertise
South Africa
Official Halo Partner
Choose the Halo solution for your team
Halo provides the software. Stratwyze provides consultancy, licence resale, implementation and managed support to help you put it to work.
HaloITSM supports IT service management, HaloCRM supports customer relationships, and HaloPSA supports managed service providers. We confirm the relevant capabilities, licence inclusions and integration requirements in your proposal.
HaloITSM
ITIL-aligned software for incidents, requests, problems, changes, assets and configuration items. Help your team manage services with workflows, self-service and reporting.
- Incident, request, problem and change management
- CMDB and configuration relationships
- Asset management
- Self-service and knowledge
- Workflow automation
- Service levels and reporting
HaloCRM
Customer relationship management software for sales pipelines, customer information and relationship workflows. Select the capabilities that fit your customer-facing teams.
- Customer and contact information
- Sales opportunities and pipelines
- Customer relationship workflows
- Team collaboration
- Reporting and dashboards
- Integration requirements agreed during discovery
HaloPSA
Professional services automation for managed service providers, bringing service delivery, projects, time tracking, contracts and billing into the same solution.
- Service desk and ticket management
- Project management
- Time tracking
- Contract management
- Billing and invoicing
- Reporting and integrations
Product capabilities and Stratwyze delivery services are scoped separately. We will confirm what is included before you commit.
Book a Live Demo →Halo Consulting, Implementation & Support
Choose the help you need: assess your requirements, arrange Halo licences, implement your solution or support it after go-live. We agree responsibilities, deliverables and exclusions before work starts.
Consultancy & Advisory
Assess your service management needs, review processes and maturity, and plan a practical roadmap before implementation.
Licence Resale
Select Halo licences for your users and requirements. We explain the agreed inclusions, subscription terms and separately scoped services.
Implementation & Development
Configure your Halo environment and deliver the agreed integrations, data migration, testing, training and go-live support. Expected implementation timeframe: 6–8 weeks, subject to agreed scope, integration complexity and data readiness.
Managed Support
Ongoing optimisation, SLA governance, user support, and enhancements. We keep your Halo environment running at its best so you can focus on your business.
Enterprise Expertise. Local Delivery.
Stratwyze Solutions is an official Halo Partner in South Africa. We connect service management requirements with the software, delivery work and ongoing support needed to address them.
Our Purpose
Stratwyze Solutions helps organisations improve how they manage and deliver services, with a clear scope for advisory, licensing, implementation and support.
Our work covers service management requirements, solution configuration and ongoing improvement. Expected implementation timeframe: 6–8 weeks, subject to agreed scope, integration complexity and data readiness.
The Difference
Halo is our focus. We work with you to define requirements, agree the delivery plan and support your environment after go-live.
Results We've Delivered
These are real outcomes from ITSM programmes our team has led across Financial Services, Retail, Manufacturing, and Professional Services in South Africa.
Enterprise ITSM Transformation
Replaced a fragmented legacy platform at a leading financial institution. Unified service management delivered in under 10 weeks — including CMDB, self-service portal, and 14 system integrations.
96% SLA compliance within 8 weeks
Service Desk Modernisation
Replaced email-and-spreadsheet operations across 80+ stores with a centralised Halo service desk. Self-service portal, intelligent routing, and real-time SLA tracking.
3,200+ tickets handled month one
Multi-Plant ITSM Deployment
Centralised ITSM across 6 manufacturing plants with asset tracking, escalation management, and shift-ready self-service. Single source of truth for 2,400+ users.
Full asset visibility · 99.5% portal uptime
From Complexity to Clarity
How we deliver enterprise ITSM differently in South Africa.
Service Pillars
Advisory, Licensing, Implementation, Managed Support — end-to-end under one roof.
Expected Implementation Timeframe
Expected implementation timeframe: 6–8 weeks, subject to agreed scope, integration complexity and data readiness.
Indicative Saving vs ServiceNow
Stratwyze’s indicative comparison covers total cost, including licensing, implementation and support. Final costs depend on agreed scope and current quotations.
Halo-Focused
An official Halo Partner providing advisory, licence resale, implementation and managed support.
Plan your Halo service journey
HaloITSM South Africa
Explore HaloITSM for your South African organisation, with consultancy, licensing, implementation and managed support from official Halo Partner Stratwyze.
Explore →Implementation
Plan your HaloITSM implementation with Stratwyze: discovery, configuration, data migration, integrations, testing, training and an agreed go-live scope.
Explore →Managed Support
Explore Stratwyze managed HaloITSM support, platform optimisation, SLA governance and enhancements, with service hours and responsibilities agreed in scope.
Explore →Enterprise Service Management
Plan enterprise service management with Halo and Stratwyze. Explore cross-department requests, service ownership, access controls and phased implementation.
Explore →HaloITSM vs ServiceNow
Compare HaloITSM and ServiceNow ITSM on process fit, delivery scope, governance and total cost. A sourced buying guide from official Halo Partner Stratwyze.
Explore →Frequently Asked Questions
Common questions about HaloITSM, implementation, pricing, and working with Stratwyze Solutions.
What is HaloITSM, and how does Stratwyze help?
HaloITSM is Halo’s IT service management software for managing incidents, requests, problems, changes, assets and configuration items. Stratwyze provides consultancy, licence resale, implementation and managed support. Expected implementation timeframe: 6–8 weeks, subject to agreed scope, integration complexity and data readiness.
How long does a Halo implementation take?
Expected implementation timeframe: 6–8 weeks, subject to agreed scope, integration complexity and data readiness. This includes requirements gathering, process design, system configuration, integrations, data migration, user training, and go-live support. We confirm the delivery plan and responsibilities during discovery.
What does HaloITSM cost compared to other platforms?
Stratwyze’s indicative total-cost comparison is approximately 70% less than ServiceNow, including licensing, implementation and support. This is a scope-dependent comparison, not a fixed saving for every project. We confirm costs against your requirements and current quotations.
Why choose Stratwyze Solutions as your Halo partner?
Stratwyze Solutions is an official Halo Partner in South Africa. We offer all four services: Consultancy & Advisory, Licence Resale, Implementation & Development, and Managed Support. Expected implementation timeframe: 6–8 weeks, subject to agreed scope, integration complexity and data readiness.
What industries do you serve in South Africa?
We serve enterprises across Financial Services, Telecommunications, Retail, Manufacturing, and Professional Services. Our Stratwyze project examples include 42% faster time-to-resolve in financial services and 60% fewer misrouted tickets in retail.
Do you offer managed support after implementation?
Yes. We provide ongoing managed support including system optimisation, SLA governance, user support, and continuous enhancements. Our managed services keep your Halo environment running at its best so your team can focus on the business rather than the platform.
Let's Build Something Better.
Tell us about your service management needs. No obligation — just a straight conversation about what your team needs.
When you reach out, you speak directly to an experienced Service Management thought leader and Halo ambassador — not a call centre, not a chatbot. Real conversations with someone who knows the platform inside out.
Or just call. Same person answers.
Phone
+27 83 406 7622
Landline
031 566 1417Response within 24 hours. Or book a quick call below.
