All-inclusive, AI-powered ITSM, CRM & PSA — fully ITIL-aligned, built on the Halo* platform, delivered without legacy overhead, fast — at a fraction of the cost.
Global Expertise
Decades of Enterprise ITSM
Leadership Experience across multiple industries
Gartner® Recognition
Recognized in the Magic Quadrant™
for IT Service Management Platforms
Platform
ITSM · CRM · PSA
One Unified Platform under Halo.
Local Expertise
South Africa
Premiere Halo Specialist
We bridge the gap between overly complex enterprise platforms and under-powered SMB tools.
HaloITSM, HaloCRM, and HaloPSA — one unified platform, consistent UX, shared data, and transparent, all-inclusive pricing. No feature tiers, no surprise add-ons.
Full ITIL-aligned service management — incident, problem, change, CMDB, asset management, and self-service portal. Everything included in one price.
360° customer engagement platform with omnichannel support, intelligent ticketing, AI-powered automation, and campaign workflows.
All-in-one professional services automation for MSPs and IT businesses — service desk, projects, billing, and contracts in a single platform.
HaloITSM, HaloCRM, and HaloPSA share a unified platform — one architecture, one source of truth across IT, customer operations, and service delivery.
Book a Live Demo →A Service Management Platform is only as good as its architecture. We assist you throughout the full journey — from your needs assessment, through process design, deployment and implementation, to ongoing support — all modular.
ITSM strategy, process design, ITIL maturity assessment, and roadmap planning. We define what good looks like before we build.
Transparent Halo licensing with expert guidance. Right-sized for your team — no overselling, no under-provisioning. 100% upfront, no surprises.
Full deployment, integration, and configuration. Enterprise go-live in 6–8 weeks. Integrations, data migration, and go-live support included.
Ongoing optimisation, SLA governance, user support, and enhancements. We keep your Halo environment running at its best so you can focus on your business.
We are not generalist System Integrators — we are trusted partners. We bring deep Enterprise Service Management, Sales & Delivery expertise — honed across Financial Services, Telecommunications, Retail, and Manufacturing.
Stratwyze Solutions exists to close a gap in the South African market: enterprise-grade service management that doesn't require enterprise-scale budgets or year-long implementation cycles.
We bring decades of ITSM leadership across Financial Services, Telecommunications, Retail, and Manufacturing — delivered through a unified Halo platform that goes live this quarter, not next financial year.
Halo is all we do. That means unbiased advice, faster deployments, and a partnership measured by your outcomes — not our license sales. End-to-end capability under one roof, transparent pricing, and a team that's done this before at South Africa's largest enterprises.
These are real outcomes from ITSM programmes our team has led across Financial Services, Retail, Manufacturing, and Professional Services in South Africa.
Replaced a fragmented legacy platform at a leading financial institution. Unified service management delivered in under 10 weeks — including CMDB, self-service portal, and 14 system integrations.
Replaced email-and-spreadsheet operations across 80+ stores with a centralised Halo service desk. Self-service portal, intelligent routing, and real-time SLA tracking.
Centralised ITSM across 6 manufacturing plants with asset tracking, escalation management, and shift-ready self-service. Single source of truth for 2,400+ users.
We'll assess your current service management maturity and show you what Halo can do for your organisation.
How we deliver enterprise ITSM differently in South Africa.
Advisory, Licensing, Implementation, Managed Support — end-to-end under one roof.
Enterprise deployments delivered in weeks, not months — without compromising quality.
vs premium platforms. All-inclusive pricing — no hidden fees, no module upsells, no surprises.
We don't split expertise across platforms. Halo is all we do — and we do it better because of it.
Perspectives on ITSM, enterprise technology, and delivering real outcomes in the South African market.
Complexity builds gradually until your platform investment becomes the very thing holding you back.
More CIOs are choosing specialist partners over global system integrators. Here's why.
Great CX doesn't come from complexity managed well. It comes from complexity removed.
Common questions about Halo ITSM, implementation, pricing, and working with Stratwyze Solutions.
What is HaloITSM and how does it differ from ServiceNow?
HaloITSM is a unified IT Service Management platform combining ITSM, CRM, and PSA in one system — unlike ServiceNow which requires separate modules and add-ons. Halo offers all-inclusive pricing with no hidden costs, faster deployment (6-8 weeks versus 6-12 months), and a consistent user experience across all capabilities.
How long does a Halo implementation take?
A full enterprise Halo implementation typically takes 6 to 8 weeks. This includes requirements gathering, process design, system configuration, integrations, data migration, user training, and go-live support. Halo's unified architecture significantly reduces deployment time compared to traditional ITSM platforms.
What does Halo ITSM cost compared to other platforms?
Halo offers all-inclusive pricing at approximately 80% less than premium platforms like ServiceNow. Unlike other vendors, Halo does not charge extra for CMDB, asset management, automation, or self-service portals — everything is included in a single licence. No surprise add-ons, no feature-tier upsells.
Why choose Stratwyze Solutions as your Halo partner?
Stratwyze Solutions is 100% Halo-focused — we don't split expertise across multiple platforms. Our team brings decades of enterprise ITSM leadership from South Africa's largest organisations. We provide unbiased advice, faster deployments (6-8 week go-live), and end-to-end capability from strategic advisory through implementation to managed support.
What industries do you serve in South Africa?
We serve enterprises across Financial Services, Telecommunications, Retail, Manufacturing, and Professional Services. Our team has delivered ITSM programmes at some of South Africa's largest organisations, with proven results including 42% faster time-to-resolve in financial services and 60% fewer misrouted tickets in retail.
Do you offer managed support after implementation?
Yes. We provide ongoing managed support including system optimisation, SLA governance, user support, and continuous enhancements. Our managed services keep your Halo environment running at its best so your team can focus on the business rather than the platform.
Book a free 60-minute assessment. No obligation — just a straight conversation about what your team needs.
When you reach out, you speak directly to an experienced Service Management thought leader and Halo ambassador — not a call centre, not a chatbot. Real conversations with someone who knows the platform inside out.
Or just call. Same person answers.
+27 83 406 7622
Gauteng · KwaZulu-Natal · Western Cape
Response within 24 hours. Or book a quick call below.