Manage requests consistently
Review how requests arrive, who owns them and what a useful service catalogue should contain. Agree the information and approvals each request needs.
HaloITSM in South Africa
IT service management with HaloITSM
Bring your service desk requirements, workflows and reporting needs into one plan. Stratwyze Solutions is an official Halo Partner offering advisory, licence resale, implementation and managed support in South Africa.
Discuss your HaloITSM requirements →What HaloITSM provides
HaloITSM is Halo’s IT service management software. Its published capabilities cover incident, request, problem and change management, knowledge, assets, a CMDB, service levels, automation and reporting. See Halo’s ITSM capability overview.
Stratwyze supplies the services around that software. We assess what your teams need, arrange the agreed licences and define the work required to configure, integrate and support your environment.
Start with the service problems you need to solve
Give teams useful context
Identify the services, assets and configuration items that matter first. Agree owners, relationships and how the records will be maintained.
Measure the right commitments
Define response and resolution measures your team actually works to. Agree reporting audiences and how exceptions will be reviewed.
How Stratwyze helps
- Consultancy & Advisory. Establish needs, process priorities and a roadmap.
- Licence Resale. Confirm users, entitlements and commercial terms.
- Implementation & Development. Deliver agreed configuration, migration and integrations.
- Managed Support. Agree an ongoing support and improvement scope.
What to bring to an assessment
Tell us your current platform, approximate agent and user numbers, key service processes and the systems that must connect. A sample request, current report and list of known data issues will make the conversation more useful.
You do not need a finished specification. We can start with the problems you want to solve and identify what discovery must establish.
Questions before choosing HaloITSM
Can we migrate from another service desk?
Migration is scoped during discovery. Agree which tickets, knowledge, users, assets and attachments need to move, how they map, and how reconciliation and cutover will be tested.
Are licences and implementation the same purchase?
They are different cost components. Your proposal should identify licence entitlements, delivery services, dependencies and ongoing support explicitly.
How does HaloITSM compare with ServiceNow?
Both offer IT service management capabilities. Compare process fit, package scope, integrations, your operating model and full cost. Read our comparison.
Discuss your HaloITSM requirements
Tell us your current setup and the service outcomes you need. We will discuss what discovery should cover.
Book a Free Assessment →